Technological advances and upheavals have enabled field service organizations to change the way they conduct business along with the current economic climate. On one hand, field service businesses can benefit from technologies like artificial intelligence (AI), the internet of things (IoT), cloud

It wasn’t very long ago when everyone was doubting future of Operations Support Systems (OSS) with the emergence of NFV and entire MANO/Orchestration ecosystem around it. Extreme views were put forth stating; there is going to be an end of OSS era! OSS has evolved from the ITU TMN FCAPS days to

Geospatial intelligence is an emerging solution that will soon become every insurance company’s toolbox. It is a combination of geospatial data coupled with artificial intelligence (AI) and computer vision driven analytics which derives business insights using imagery from satellites, drones, manned

Before the pandemic struck, some businesses found it very hard to envision a contact center operation where everyone worked from home. But during the past two years, a new strategy for call center labor has emerged. Due to the need, it was shown that customer experience (CX) agents may not only work

Introduction A comprehensive disaster recovery plan is essential for ensuring business continuity and maintaining data integrity. Implementing a thorough disaster recovery (DR) plan helps organizations minimize application downtime, data loss, and potential financial impact. An effective disaster

While the industry is moving towards data democratization and providing access of data to everyone to bring more value out of data, still ensuring data compliance is very essential to comply with data security for critical and sensitive data. GDPR (General Data Protection Regulation) is Europe's

The pandemic has now been a thing of the past, but the shift it brought about in work-life is significantly huge. Though organizations across the globe have adapted to the new remote and hybrid settings, there is still a lot of confusion when it comes to creating a healthy remote work culture. With