Focus on your business and leave the geek stuff to us
If so, we love to speak with you! Some of our most successful partnerships are with organizations that have switched to IBP Technologies from existing providers. The grounds they move are many and diverse. Some have simply outgrown their existing partners and looked to IBP for more experience services. Others, through rapid growth and needed round the clock IT support and their existing partners couldn’t provide that. Switching to a new provider is not as intimidating as you think.
Follow our simple process and find out if you are ready to make the move to IBP Technologies.
IBP offer our clientele an efficient, fully managed help desk service with a dedicated service manager and monthly service reports. Our commitment to high standards and thorough processes
We're proud of our teams who all work by the IBP Technologies clientele first values; a can-do attitude, to exceed clientele expectations and deliver on speed of response.
IBP Technologies Outsourced Service Desk Framework
IBP Technologies will conduct initial assessment to gain insight into user & desktop environment, identify roles and responsibilities, define a transition plan, and define service levels and policies and procedures. During on-boarding, IBP Technologies will install, implement and test our tools and processes and prepare the communication plan, ensuring a complete, documented transition before going live.
In order to gain visibility into the health and performance of your workstation environment, IBP Technologies will remotely gather data on your workstations and perform an initial scan of your network to collect data on all workstations.
Timely patch management is very critical to the security and stability of any end-user computing environment and for windows workstations and Microsoft office, IBP Technologies will remotely install updates, security and critical patches after testing on our own individual workstations. Updates will be applied throughout the month during a defined maintenance time as they are released. IBP Technologies will deliver will deliver a monthly patching report.
Our team of dedicated remote IBP Technologies Service Desk engineers will be available to provide comprehensive end user support for your users. Functional escalations between IBP Technologies and clientele IT team are seamless with the goal of expediting ticket resolution and increasing user satisfaction and efficiency.
Extraordinary user experience is our priority
You are in control - 30-day notice cancel anytime
Agreed upon SLAs guaranteed to meet your expectations
Produce quantitative results toward achieving business strategies and goals
Communication is a key – To discuss what's working, what's not
Change happens faster, and IT should evolve alongside your business